As of Piano Maestro 4.0, memberships are required for licensed songs and method books. Please contact your teacher to go over options. Alternatively, if you're not connected to a teacher, please reach out to us.

Your account is probably a free one. Free users can progress up to level 6 (except for certified teachers). If you're connected to a teacher, in order to proceed past level 6, you'll need to contact your teacher to review additional options. Otherwise, purchase a subscription through the Membership tab in the account settings.

Try resetting the MusicSenseEngine. You can do so in the support tab of the parent/teacher zone. Make sure that nothing obstructs the iPad's microphone and that your piano is tuned. In case this doesn't work, there's a chance that the microphone is damaged. In order to test it, check a different app that requires a microphone.

Have you enabled microphone in the iPad settings?
To do so:

• a. Go into Settings
• b. Go into Privacy
• c. Go into Microphone
• d. Enable the microphone

Have you checked the internet connection on your device? The songs require a working internet connection in order to download the background music. If the problem persists, try resetting the device's internet settings. This can be found in Settings > General > Reset > Reset Network Settings. In case these suggestions don't work, please delete and reinstall the app. Don’t worry, all your progress and data are saved on our servers.

At the moment we support only iOS devices but we plan to release an Android app, and on other platforms, in the future.

Yes! You can slow down the tempo in the practice options. To access the practice options start any song and then tap on pause. Practice options will then appear and you can adjust the tempo of your song.

Yes you can! To print out sheet music:

• 1. select the song you would like
• 2. tap on the sheet music snippet
• 3. the full sheet music will then appear, click on the "share" button in the right hand top corner (it looks like a little arrow)
• 4. click on it and you’ll be able to send, copy or print

The automatic memberships are managed by Apple. Simply access your subscription management screen via your device settings and modify it there.

Yes!

1. Have one of your students with an iPad bring their iPad into the studio.
2. In Piano Maestro open up a "teacher account" and then connect to your student. Find out how to do so here.
3. Then have your student log out of your account, log into theirs and accept the invite. You will now be able to track their progress with progress reports and send them Home Challenges.
4. If you joined the Studio+Home membership plan they will also receive all content for FREE.

If other students want to connect to you they can find you via the email you used to sign up as a teacher and you can accept their invitation via the progress report each week.

Yes. We recommend you put emails in for your students even if they do not own iPads. This will allow their parents to receive weekly reports on their progress, “share the moment” postcards, and even send the students encouraging feedback!

No. Each family only needs one account. Once the one account is set up, create a profile for each individual sibling. This way, each sibling’s progress will be tracked separately.

In order to connect to your children on your personal iPad:

1. Go to their profile and click on their name.
2. Click "connect to home account"
3. Put in the email : xyz+teacher@yahoo.com. (this is an example, put your email info in where the XYZ is and replace yahoo with whatever email provider you have).

This tricks the iPad into thinking you are connecting to another device when you are really not. After you do so you should be able to connect and assign homework challenges to your children.

Currently Piano Maestro does not work with Bluetooth speakers due to technical limitations of how we use the microphone for MusicSense recognition.

Depending on your digital piano, you may need a usb to usb or a midi to usb cable. Then you can plug headphones into the ipad (not the digital piano) and just turn the volume down on the piano.

Please download app called "MIDI Wrench", reach the state in Piano Maestro where a Midi keyboard is detected, and send us a screenshot of the MIDI Wrench app to support@joytunes.com . It will allow us diagnose the problem and help you out.

There are two central indicator for a student’s progress with the app: their rank and the chapters they opened in Journey mode.

Rank is more indicative of how much time they have spent with the app, while the opened journey chapters represent how much educational content they have mastered.